I've had a Facebook account for years. It was set up under my old work email, and I am...

GetHuman1463841's customer service issue with Facebook from November 2018

1 view
 | 
199295 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1463841's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1463841's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1463841 will want to follow the link below to head to their help center. We will check on GetHuman1463841 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1463841 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1463841's own words
I've had a Facebook account for years. It was set up under my old work email, and I am now retired. I now have a gmail email address. Also, my cell phone number was attached to the original Facebook account. I still have that phone number. When I followed directions on changing my information (deleting the old email address and adding the new one), it set up a completely separate page, and Facebook is saying that I tried to use someone else's cell phone number (my number). Can't find anything on their Help site to help with this. Thanks. Trish Hussey
GetHuman1463841 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1463841 fixed the problem
We are waiting for GetHuman1463841 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1463841 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1463841
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 199295 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1463841 started working on this issue
Nov 1st 2:27pm