omeone borrowed my phone and I think they got on my facebook app and did something to m...

GetHuman1463732's customer service issue with Facebook from November 2018

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The issue in GetHuman1463732's own words
omeone borrowed my phone and I think they got on my facebook app and did something to my account so that I cant find it when I forget my password, because last night I dropped my phone and it broke and now that ive got another phone I cant remember my password and when I try to locate my account by searching for it using my email, phone number, or name it says there are no matches so now im just stuck being locked out of my account.
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Customer service issue
Reported by GetHuman1463732
Nov 1st, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1463732 started working on this issue
Nov 1st 2:11pm