My FB account was hacked yesterday. I posted an alert to let all my friends no about th...

GetHuman-alesamur's customer service issue with Facebook from November 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-alesamur's own words
My FB account was hacked yesterday. I posted an alert to let all my friends no about this as soon as I found out. I went through all the steps to reset password and try to secure account* but I am not very computer literate and would like for someone on FB staff to try to check and reassure me that my page is safe. I am not going to use it until I know it is safe. I was scammed * times in the past ** hours, including this issue. So, I hope you can understand my anxiety. I really want to KNOW that my page is safe or not. I would really like to hear it from a person but if a computer reply is all that is available, I will take that.
GetHuman-alesamur did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-alesamur
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 199225 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-alesamur started working on this issue
Nov 1st 1:26pm
GetHuman-alesamur indicated the issue is not fixed yet.
Nov 1st 1:27pm