My phone had to be factory restord. When that happened Facebook on my phone was deleted...

GetHuman1463132's customer service issue with Facebook from November 2018

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The issue in GetHuman1463132's own words
My phone had to be factory restord. When that happened Facebook on my phone was deleted. Now I am trying to log back in and I unfortunately do not remember what information I have on that account. I have two old accounts that are using my current emails so I’m not sure what emails are used for my current account. When I search for my acount I can’t find it although my mother who is my friend on Facebook can still see my accounts.
GetHuman1463132 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1463132
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 199150 others
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GetHuman1463132 started working on this issue
Nov 1st 12:23pm