Our business Facebook page was hacked and admin changed to stranger!!!!

GetHuman1462618's customer service issue with Facebook from November 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1462618's own words
Dear Facebook **We are one of the biggest bakery company in Mongolia. We have FB business page, which represents our company. However, recently, we discovered that the ADMIN of this page became some stranger and employees of the Marketing department became moderator. We are not able to post, change antything in our page. Please, help us to solve this problem!!!!! Urgently!**Our page link is:https:**www.facebook.com*uguuj.llc***I am a CMO of this company and here is my cellphone number: ************. **Could you please helps us with this issue. We have about **,*** follower and wouldn't like to loose our customers and etc. **Hope you understand us and shortly, reply!**Thank you!*Will be waiting for your reply!!**With best regards , *Zol G. *CMO of Uguuj-Sweet&Bakery LLC
Please, delete the current admin and change to Zol Ganbat. Make Zol Ganbat and *****-***** **** ******* an ADMIN.
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Facebook page: https:**www.facebook.com*uguuj.llc*settings*?tab*admin*roles
Customer service issue
Reported by GetHuman1462618
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 199011 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1462618 started working on this issue
Nov 1st 9:18am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 2nd 1:59am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 2nd 2:02am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 2nd 2:03am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 2nd 2:03am
GetHuman1462618 shared this issue with friends on Facebook
Nov 2nd 2:03am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 2nd 11:25am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 5th 1:20am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 5th 1:27am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 5th 1:28am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 7th 3:49am
GetHuman1462618 indicated the issue is not fixed yet.
Nov 7th 6:48am