Yesterday on ***** a man contacted me on Facebook a john thornberry and stated they was...

GetHuman1462400's customer service issue with Facebook from November 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1462400's own words
Yesterday on ***** a man contacted me on Facebook a john thornberry and stated they was giving out grant loan and he asked for my name date of birth and a picture Id and my Facebook password to secure the loan when the mail man bring the money I went for it and I changed my password but he have so much of my information he changed everything email and all please please help I never had this problem with Facebook never... please
I want my Facebook page back the hacker changed the email and password I have nothing. I can prove my identity but the hacker also have my id
I have an issue with Facebook too
How GetHuman1462400 fixed the problem
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Facebook

Customer service issue
Reported by GetHuman1462400
Nov 1st, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 14 customers so far
Similar issue to 198935 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1462400 started working on this issue
Nov 1st 7:29am
GetHuman1462400 indicated the issue is not fixed yet.
Nov 1st 7:30am
GetHuman1462400 shared this issue with friends on Facebook
Nov 1st 7:39am
GetHuman1462400 indicated the issue is not fixed yet.
Nov 2nd 8:21am
GetHuman1462400 indicated the issue is not fixed yet.
Nov 2nd 8:23am
GetHuman1462400 indicated the issue is not fixed yet.
Nov 2nd 8:26am
GetHuman1462400 indicated the issue is not fixed yet.
Nov 2nd 8:30am
GetHuman1462400 indicated the issue is not fixed yet.
Nov 2nd 8:32am
GetHuman1462400 indicated the issue is not fixed yet.
Nov 2nd 8:36am
GetHuman1462400 indicated the issue is not fixed yet.
Nov 2nd 8:37am
GetHuman1462400 indicated the issue is not fixed yet.
Nov 2nd 8:37am