Hello. A friends Account got hacked, the e-mail adress was changed, the old e-mail deac...

GetHuman1461384's customer service issue with Facebook from November 2018

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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1461384 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1461384's own words
Hello. A friends Account got hacked, the e-mail adress was changed, the old e-mail deactivated, and my friend can't access and*or recover that FB account anymore, and it looks like that FB account got deactivated recently aswell. We'd like to verify the identity of my friend. FB support should contact me in the help center inbox on my FB account (*****@***.com) so that we can send a picture of a driver's licence or ID as verification to recover the hacked account. I'm not sending here anything as i'm not trusting external websites with such information. If this is really legit, contact me on my FB account.**Thanks in advance for the reply
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Customer service issue
Reported by GetHuman1461384
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 7 customers so far
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GetHuman1461384 started working on this issue
Nov 1st 12:23am