I have Two Factor Authenticator (TFA) set up to get into my facebook account. I have it...

GetHuman-berricha's customer service issue with Facebook from October 2018

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The issue in GetHuman-berricha's own words
I have Two Factor Authenticator (TFA) set up to get into my facebook account. I have it set up where there is a code sent to the app that I type in. My phone that has the TFA app on it to get the code is broken and the screen is black. Therefore I cannot get the code. I also cannot log in to my Facebook on any other devices because it is still asking for the code.
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Facebook

Customer service issue
Reported by GetHuman-berricha
Oct 31st, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 198044 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-berricha started working on this issue
Oct 31st, 2018 3:42pm