My issue is concerning Instagram. If you can't help with that, then I would appreciate...

GetHuman1399286's customer service issue with Facebook from October 2018

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0 following
Help with my Facebook issue
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GetHuman1399286's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1399286 will want to follow the link below to head to their help center. We will check on GetHuman1399286 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1399286 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1399286's own words
My issue is concerning Instagram. If you can't help with that, then I would appreciate if you could direct me to someone who could.*My friend created an Instagram account under my name. It was just a joke, but it has gotten out of hand as he is refusing to take it down. I created a real account of my own in order to report his account, but my real account was suspect since it had been created after his.*My real account is now disabled, despite submitting the requested photo of my ID to try to resolve the issue. What steps can I take to fix the situation?
GetHuman1399286 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1399286
Oct 23rd, 2018 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 188704 others
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GetHuman1399286 started working on this issue
Oct 23rd, 2018 8:00pm