My account has been hacked and I want to secure it.

GetHuman-slgamc's customer service issue with Facebook from October 2018

9 views | 187465 similar | 0 following
Help with my Facebook issue
GetHuman-slgamc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-slgamc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-slgamc can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-slgamc's own words
Trying to secure my account after it had been accessed by someone else but I can't because the person changed my password and I no longer have access to the email account listed in facebook ... My Facebook account has been accessed by someone I do not know and they have been deleting friends and making changes on my account. I am not able to secure my account because this person has changed my password and I do not have access to the email account I had used to create my account back in ****. Please help me secure my account! Thank you!
I can't secure my account due to lack of access to an old email account
To send me a code to my current email accoubt to secure my account and chnage my password
Ive had facebook since ****
Followed all prompts on facebook app.
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Customer service issue
Reported by GetHuman-slgamc
Oct 22nd, 2018 - 3 years ago
Seen by 9 customers so far
Similar issue to 187465 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-slgamc started working on this issue
Oct 22nd, 2018 10:31pm
GetHuman-slgamc indicated the issue is not fixed yet.
Oct 23rd, 2018 4:22pm
GetHuman-slgamc indicated the issue is not fixed yet.
Oct 27th, 2018 1:48am
GetHuman-slgamc indicated the issue is not fixed yet.
Oct 27th, 2018 1:55am

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