My daughter had * facebook accounts, * of them was hacked and is now being used by some...

GetHuman1385358's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1385358's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1385358 will want to follow the link below to head to their help center. We will check on GetHuman1385358 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1385358 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1385358's own words
My daughter had * facebook accounts, * of them was hacked and is now being used by somebody using Arabic, my daughter reported this from her other account that has the same email address and has now been blocked, today this person has been sending my ** yr old daughter sexual messages asking to have *** with her, this is all extremely worrying... You can check this for yourself the hacked account is Demi Leah Forbes.... Her other account is Demii Lighty Leigh... Please can you resolve this issue ASAP.. Thankyou
GetHuman1385358 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1385358
Oct 21st, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 185579 others
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Timeline
GetHuman1385358 started working on this issue
Oct 21st 1:16pm