Hello, I just tried to log in to my Facebook and it's been locked due to someone else t...

GetHuman1384890's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1384890's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1384890 will want to follow the link below to head to their help center. We will check on GetHuman1384890 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1384890 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1384890's own words
Hello, I just tried to log in to my Facebook and it's been locked due to someone else trying to log in as me! Trouble is, when it asks for me to reset a password, it's saying that my old password is incorrectly typed. I'm sure it's not as I've had this one for a very long time, but perhaps I've forgotten... I'm worried someone has managed to change the password. Can you help me recover the account? And stop anyone else getting in! Many thanks
GetHuman1384890 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1384890
Oct 21st, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 185424 others
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GetHuman1384890 started working on this issue
Oct 21st, 2018 9:11am