I cant get into my account I lost my phone and had to get a new one I cant remember my...

GetHuman1382792's customer service issue with Facebook from October 2018

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GetHuman1382792's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1382792 will want to follow the link below to head to their help center. We will check on GetHuman1382792 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1382792 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1382792's own words
I cant get into my account I lost my phone and had to get a new one I cant remember my password and it is not even saying I have account thru my email or phone it is saying I dont exist make a new account all I want to do is access my Facebook...my email to the facebook account I want to excess is *****@***.com I can provide any details you need to excess it and get a new password thanks the email I provided is my girlfriend which is amanda Dyer on my Facebook account we are engaged
GetHuman1382792 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1382792
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 184901 others
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Timeline
GetHuman1382792 started working on this issue
Oct 20th 8:00pm