Someone sent an email to me to view a video when it came through it was through a Faceb...

GetHuman1381004's customer service issue with Facebook from October 2018

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The issue in GetHuman1381004's own words
Someone sent an email to me to view a video when it came through it was through a Facebook account for viewing. it said I would have to log out of my account and log in under the person sending the video when I did that and tried to log back into my account it will not allow me to because I have a new device and a new phone number so it made me create a brand new account what I want to do is retrieve my original account the name is Connie Gardner on the original account it was created in August of **** the phone number on that account is an old number ***-***-**** I have a new number now so how can I retrieve my old account
GetHuman1381004 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1381004
Oct 20th, 2018 - 25d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1381004 started working on this issue
Oct 20th 2:07pm