When i try log into my account it logs me into an profile that has my name and a pictur...
GetHuman-nat_blue's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-nat_blue's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nat_blue's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nat_blue will want to follow the link below to head to their help center. We will check on GetHuman-nat_blue later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-nat_blue may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-nat_blue's own words
When i try log into my account it logs me into an profile that has my name and a picture of me but it’s not my account. The account shows my actual profile to add as a friend. I got someone to report the account that isn’t actually me, so it got disabled. So i tried to log in again and it says my account has been disabled and why, which means it’s still trying to log me into the account that isn’t mine.
GetHuman-nat_blue did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-nat_blue fixed the problem
We are waiting for GetHuman-nat_blue to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.