I am in desperate need of help in getting back into my account. Yesterday, I cleared my...

GetHuman1377127's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman1377127's own words
I am in desperate need of help in getting back into my account. Yesterday, I cleared my activity cache & can not log in. I keep being directed to an old account, which was hacked into last year. That account, I was told, should have been deleted. I have learning difficulties & suffer with severe depression, so need my account asap, so that I can stay in touch with family as I live alone. If I can not get the help, I will probably end up in hospital again.
GetHuman1377127 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1377127
Oct 19th, 2018 - 3 mons ago
I have an issue with Facebook too
Seen by 1 customer so far
Similar issue to 183678 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1377127 started working on this issue
Oct 19th, 2018 6:43pm
GetHuman1377127 indicated the issue is not fixed yet.
Oct 19th, 2018 6:44pm