Yesterday, I cleared my activity cache, & was not able to log back into my account. Ins...

GetHuman1374882's customer service issue with Facebook from October 2018

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The issue in GetHuman1374882's own words
Yesterday, I cleared my activity cache, & was not able to log back into my account. Instead, I was transfered onto my old account from last year, which was hacked into. This account was supposed to be deactivated. I need to get back into my new account, but do not know what to do, as I have learning difficulties & suffer with severe depression & depend on my facebook account to keep in touch with my family. Without this, I am lost.
GetHuman1374882 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1374882
Oct 19th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 183217 others
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Timeline
GetHuman1374882 started working on this issue
Oct 19th 12:13pm