My personal Facebook account password has been changed. The email address associated wi...

GetHuman-liamwhit's customer service issue with Facebook from October 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-liamwhit's own words
My personal Facebook account password has been changed. The email address associated with my account has been changed. When I put my email address in to find my account, it comes up with my Facebook account but the email address it sends any password reset to is a completely foreign account. I believe my account has been hacked and stolen. As such my messenger app on my phone has been breached.*Please can we fix this asap before something damaging happens!
GetHuman-liamwhit did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-liamwhit
Oct 19th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 183077 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-liamwhit started working on this issue
Oct 19th 8:39am
GetHuman-liamwhit indicated the issue is not fixed yet.
Oct 20th 9:17am
GetHuman-liamwhit indicated the issue is not fixed yet.
Oct 20th 9:20am