Someone has changed my password my login and my email address. I cannot recover my Face...

GetHuman1373181's customer service issue with Facebook from October 2018

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GetHuman1373181's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1373181 will want to follow the link below to head to their help center. We will check on GetHuman1373181 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1373181 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1373181's own words
Someone has changed my password my login and my email address. I cannot recover my Facebook account. My name is Richard Negron I have two Facebook's account. One of them has been hacked the other one I can't remember the email address to delete it. So how can I recover my Facebook account. The one I want to recover as a picture on my profile starting from the left to the right is myself Richard Negron my friend Rusty in the middle and my old neighbor Jimmy at the far right. That's the Facebook account that's been hacked. Can you please help me.
GetHuman1373181 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1373181
Oct 19th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1373181 started working on this issue
Oct 19th, 2018 12:08am