My * year old put the two way authentic code and locked me out. I want back into my Fac...

GetHuman-debijofo's customer service issue with Facebook from October 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-debijofo's own words
My * year old put the two way authentic code and locked me out. I want back into my Facebook. I can not recieve the sms because the info is old as far as phone number etc.. I need it sent to my email. New email. I need the generator code or Authenticator code. For. *Debijo Fowler (Debbie Jo Hixon) on Facebook. I have sent my photo ID several times. But the sms is being sent to an old phone or email.
GetHuman-debijofo did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-debijofo
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-debijofo started working on this issue
Oct 18th 7:07pm