I changed my PW because I thought I’d been hacked. Then I had FB log me off all device...

GetHuman1357906's customer service issue with Facebook from October 2018

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The issue in GetHuman1357906's own words
I changed my PW because I thought I’d been hacked. Then I had FB log me off all devices. When I logged out of my phone and tried to get back in it said device was unrecognizable and said it sent me a SMS code to use. My phone is on my account, but I never get the code. Also, it says to get code from code generator, but I can’t access FB from any device to get code generator!!! I have sent messages with ID’s and pic of myself with codes. No response!!!! Please help me, all my kids pics are on my account and I can’t get them. Been with FB for years......never had this problem.
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Facebook

Customer service issue
Reported by GetHuman1357906
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Timeline
GetHuman1357906 started working on this issue
Oct 18th 5:22pm
GetHuman1357906 shared this issue with followers on Twitter
Oct 18th 5:22pm