Yesterday morning I requested a re set code to change my password. You sent a text to m...

GetHuman1368408's customer service issue with Facebook from October 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1368408's own words
Yesterday morning I requested a re set code to change my password. You sent a text to my phone **** *** ****. However, on using the code I have found it was clearly relating to someone else - a Mr Jay Tee. Known as jay.tee.******.*Can you please send me a fresh re set code so that I can re align my phone and email - *****@***.com - back to my own profile, which includes reference to my education at Middlesex Business College and place of birth Leamington Spa - **th April ****.**Thank you in anticipation**John Taylor
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Facebook

Customer service issue
Reported by GetHuman1368408
Oct 18th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 181711 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1368408 started working on this issue
Oct 18th 9:39am
GetHuman1368408 indicated the issue is not fixed yet.
Oct 19th 12:01pm