I am trying to access my Facebook account and cannot get into it. I got a new phone wit...
GetHuman-popejoy_'s customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-popejoy_'s odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-popejoy_'s next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-popejoy_ will want to follow the link below to head to their help center. We will check on GetHuman-popejoy_ later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-popejoy_ may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-popejoy_'s own words
I am trying to access my Facebook account and cannot get into it. I got a new phone with a new number and my email is not allowing me to log into it because it wants to send a code to verify my identity to my old phone number and I cannot get around it in order to log in. There is also no customer service at yahoo that I can locate to help me resolve my issue. When trying to get into my Facebook it is trying to verify my identity by sending a code to my old phone number or my email account I am unable to get into. I have no idea what to do.
GetHuman-popejoy_ did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-popejoy_ fixed the problem
We are waiting for GetHuman-popejoy_ to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.