Facebook Customer Service Issues

I've been attempting to recover my Facebook account on all my devices – two laptops, an iPad, and an iPhone. Although I successfully changed my password, I seem to have disabled notifications. I've managed to re-enable them via text message, but the codes I receive keep being labeled as invalid when entered. This has left me locked out of my account on all devices. However, my friends assure me that my account appears secure and not compromised. I use this account for real estate marketing, along with another page for event staffing. Despite submitting my ID for identity verification a week ago, I haven't received any update. Feeling frustrated and unsure of what to do next.

I've been attempting to log into my Facebook account for weeks now, but it keeps asking for a two-factor code that was sent to my previous phone number. I've tried to recover my account, but the system keeps directing me to reset my password instead of helping me update my phone number. I'm unable to access my account from both my phone and laptop without this two-factor code, and changing my password isn't resolving the issue. My old number is no longer in use, and I'm stuck in this loop. Can someone please assist me promptly as I urgently need to access my account? Thank you.

A member of Facebook trespassed on my property and refused to leave. I value my privacy and do not use Facebook much. The member, Patrick O'Hara, live-streamed himself verbally abusing me and recording inside my home through a small window. His behavior was intimidating to me and my grandchildren. I feel he invaded my privacy, spread false information, and disclosed my full name and address. I see this as harassment and a breach of my privacy. I hope for appropriate action to be taken against him for misusing Facebook in such a way. If this issue is not addressed, I may consider reaching out to another social media platform to bring attention to what happened because I want accountability for his actions.

Hello, We are looking for clarification on why our ads are continuously being rejected. Our business concept is simple. We assist university students in Quebec who are at least 20 years old in managing their finances. Our services are completely free and focus on raising financial awareness. We help students in finding the best bank suited for their needs, provide guidance on various financial terms and products, ensure they maximize benefits from student loans, and overall instill financial consciousness. By following our model, students become more informed about finance, reduce their debts, and establish a post-graduation debt management plan. Our revenue is generated through commissions on referrals. We recommend the most suitable bank to students and upon agreement, refer them. There are no charges for our services. While our ads may touch on money, student finances, and debt, they are informative and beneficial. We believe our page was mistakenly flagged and request for it to be unflagged promptly as we wish to resume advertising without hindrance. Regarding the reason provided for the ad rejection and the referenced policy page, we seek clarity on why our business is not accepted while banks, life coaches, and training coaches are permitted. Our target audience comprises students aged 20 and above, and our services solely provide information, not fraud. Our team wants the flagging to be reconsidered. We anticipated feedback last week as we aimed to launch new ads. We would appreciate a prompt response. Thank you.

I have been reporting this group every day for a week with no action taken. I am frustrated with Facebook's generic responses and instructions to report. Despite following the guidelines, no changes have been made. This group, under the guise of a buyers and sellers beware community, is filled with bullies who mobilize their friends to target, discriminate, and even stalk individuals. Admins support and participate in this behavior by banning those who raise concerns. Dissent is met with harassment, both within the group and in other forums. They have gone as far as harassing people's families and businesses, engaging in alarming activities. Despite numerous reports, no action has been taken by Facebook. This situation highlights the platform's misguided priorities, penalizing minor violations while allowing serious misconduct to persist unchecked. It is disheartening that Facebook chooses to ignore such harmful behavior rather than taking swift action to protect its users. This group, One Stop for the Good and Bad, must be shut down to prevent further harm.

For over two years, Facebook has been targeting me due to my Christian faith. Recently, Facebook suddenly prevented me from posting in my groups without any explanation. After briefly regaining posting abilities, I was restricted once more by Facebook for an entire week with no justification. I have not violated any of Facebook's rules, and my posts adhere to their Community Standards. The constant harassment has taken its toll on me. I am currently working with multiple law enforcement agencies, Congress, the White House, and various individuals and organizations to address Facebook's unjust actions towards me, including restrictions, blocks, and shadow-banning. I demand that Facebook ceases its harassment promptly. What Facebook is doing is unlawful, not only to me but to numerous others. Kindly respond to my plea and lift my restriction immediately. The ceaseless harassment needs to stop.

My Facebook account was hacked, and the hacker took $1,[redacted] from my bank account. They also compromised my sister's account, transferring $[redacted] three times to make it appear that I sent her $1,[redacted]. The hacker changed my email, locked me out, and sent a virus video to my contacts. Even after creating a new account and reporting the issue, Facebook shut down my new account instead of the hacked one. I have the hacker's email and a possible fake name. Despite multiple reports, Facebook hasn't resolved this, and I can't access either account now. I need my old account back or closed to prevent further issues with my contacts. Your urgent assistance is appreciated.

Dear Facebook Help and Support Team, I am writing to report that I am unable to access my page under the name "Crystal Hansen." I noticed unusual activity on my account and took steps to secure it by changing my phone number, password, and email. However, after logging out and attempting to log back in with my updated information, I was directed to a page belonging to someone else, "Edward Smith." Despite my efforts to contact Facebook customer support, I have not received assistance. My current email is [redacted], as I no longer have access to the one associated with my account from 8 years ago. I uploaded my ID as requested by Facebook, but now I am concerned about the authenticity of the request given the prevalence of scams. My account holds precious memories and pictures, including those of my late mother. I would appreciate a prompt response to help regain access to my account. Thank you.

I am in need of urgent assistance regarding a concerning issue. I am reaching out to address a critical matter regarding my children's Facebook accounts. I am the primary caretaker for "Lily Belle K." and "James K." (I go by Andi K., reachable via [redacted]) and I have been managing their accounts diligently over the years. It has come to my attention that their accounts are at risk of being deleted, with notices sent on October 21st and 22nd. Despite my efforts to log in and address the situation by confirming identity, I have encountered errors preventing me from securing their accounts. I possess official birth certificates for my children as proof of their identities, although they are of very young ages, 3 and 1 respectively. Given that these are not their personal accounts, but rather managed by me to ensure privacy and supervision, I am eager to resolve this matter swiftly to safeguard the content, control their connections, and preserve their online presence. Your prompt assistance in resolving this issue would be greatly appreciated. I primarily use Facebook on Android but can also access it via desktop. Thank you in advance for your support. Andi K.

I recently upgraded my Verizon Android phone from Note 4e to Galaxy J7-V. Subsequently, I have been unable to log into Facebook. I have attempted to reset my password for over two days, but the SMS texts from Facebook have not been coming through. Finally, I received an email with the password reset information and was able to set a new password. However, I am now stuck in a loop with the Code Generator as I cannot access it without logging into Facebook. The Recovery Codes only lead me back to the Code Generator process. I have tried requesting resets multiple times to no avail. If I do not receive help, I am considering instructing Facebook to delete all my history and filing a complaint with the FCC. I reached out to [redacted], but my email was bounced back. I appreciate any assistance with this matter. Thank you, M. Corral

Good evening, I am reaching out because my Facebook account under the name ROB KHAN has been hacked. Unfortunately, I no longer have access to the email address associated with the account and cannot recall the password, which is [redacted] I am concerned about the privacy of my pictures and messages, especially after recent conversations with Jazmin Akhtar, Ayesha Anjum, Nazim, and Asad where personal information was shared. Additionally, my friend Nazim's passport picture was sent in a chat. I have also recently added friends named Rehan Lone and Sairr Akh to my account. Please assist me in recovering my account as I am anxious about the potential misuse of my personal data. Thank you, Rameez

I am Tonya K., and my Facebook page is Tonya Kliche. I received a message from Rico Wyatt on my Facebook account. She changed my password and phone number on my account, and now I cannot access my account except for Messenger. Rico Wyatt is messaging my friends about $50,[redacted], trying to hack their accounts, and I need help clearing my account. I have important family photos on there, and I really would like to continue using my current account instead of making a new one. Please assist me or contact me at [redacted]. Thank you, Tonya Kliche.

Last month, I received a 30-day Facebook ban for a fairly benign meme I posted on one of our Facebook pages. A couple of weeks later, my account was disabled, even though I had not posted anything recently due to the ban. This is making it impossible for me to conduct business with Facebook. I am not involved in spreading fake news, nor do I have an extensive network of pages. Any page I own is listed on my personal Facebook profile with myself as the founder. We have several websites that are all unrelated to each other. We have a variety of websites such as a "cool stuff" website, a book lovers website, a weird news website, and a couple of political blogging sites. Our current main focus is a printing business, and I am unable to run ads for my business. Because I operate my businesses on Facebook, I am extremely cautious about what I post. I have invested tens of thousands of dollars in Facebook ads, and now I am locked out. Can someone please investigate this and assist me in recovering my account? My friends have informed me that when they try to send me messages, they receive a notice saying that my account requires verification. I am already heavily verified since I run ads related to politics. Thank you, Tiffany W.

I am experiencing difficulty with my Facebook account. Over the years, I have tried to use my older but still accurate profile picture, which Facebook refuses to accept. As an 82-year-old individual, I find it challenging to understand the process of uploading a new picture as requested by Facebook. This situation is frustrating and embarrassing for me. I will consider my options on how to address this issue further. Why am I being treated unfairly? I anticipate your prompt response. Thank you for your assistance in resolving this matter. Ronald M. [redacted] Cresthaven Place Simpsonville, SC [redacted]

I accidentally enabled a 6-digit code requirement on my Facebook account, but I did not intend to. I no longer have access to the old email linked to my account ([redacted]) and now use [redacted] I have received three codes on my new email, none of which work. I am unable to log out from my account, as I can't access it due to this issue. I fear losing all my photos and saved data on Facebook. I am in a tough spot and hope for your assistance in resolving this matter promptly. Thank you for your understanding. Skeeder Potridge

My Instagram account was disabled suddenly, and I did not violate any terms. I wasn't even active when it happened. This is very inconvenient for me as my account holds memories since [redacted] that I cherish. I really enjoyed using Instagram, and not being able to access it hurts. Is there any chance of having my account restored? It has been disabled since August, right before my birthday, and I missed sharing that moment with friends who live in other states and whom I was connected with on Instagram. I would appreciate any help in getting my account back.

There is a company named HelloCloth that advertises on Facebook. I mistakenly ordered a dress from them expecting cotton/linen, but it turned out to be polyester, which I cannot wear. I asked to return it due to misrepresentation and they suggested I keep the dress and offered a $15 credit instead of a full refund for the $34.80 I paid. After contacting them through Facebook, they provided an address and a non-responsive phone number. Despite following their instructions and providing tracking information, they have stopped communicating. I feel Facebook should be informed about these unethical practices to ensure transparency for consumers.

I need assistance with managing my email accounts. I want to remove a few accounts, namely [redacted] linked to an old phone number [redacted], and another account associated with the same phone number. I experienced an issue this morning at 8:29 a.m. and added my number [redacted] for two-step verification but later removed it. I am now receiving two different login codes and am unsure why. It seems my main account [redacted] with the mentioned phone numbers as recovery options may have been compromised. I suspect hacking as I received multiple password change notifications and now cannot recall my password correctly after resetting it to 'DICK AND jane'. My password is usually MAWQ 11/14/xx1 for [redacted] There seems to be confusion with the code delivery, as I am now receiving verification codes for both [redacted] and [redacted] I am unable to resolve this on my own. Additionally, I have concerns regarding my friend James Canada and possible blocking issues on the platform. Could you investigate and address these issues promptly?

Hello, I am frustrated by the unexpected addition of other videos in my personal albums on Facebook. I want my albums to only contain videos that belong to me, such as those of my pets, land, and house. It is concerning that videos I did not add are showing up in my album without my consent. I value my privacy, and I need guidance on how to remove these unwanted videos from my personal albums. While I understand that the main wall may be a shared space, I expect my albums to remain untouched by unauthorized content. It seems that this issue may be affecting many personal accounts, and I urge Facebook to address this invasion of privacy promptly. I used to appreciate Facebook's functionalities, but recent changes have made it feel more intrusive and less secure. I hope to see improvements in safeguarding user privacy in the future. Sincerely, Marc

I have three Facebook accounts under the name Nancy Doleshal. I wish to delete two of them. The first account to be removed features a profile picture showing two women: an older woman with white hair and glasses, smiling, and a younger woman with reddish hair, also smiling. The older lady is me, Nancy Doleshal, and the younger lady is my daughter, Bonnie McSweeney. The second account awaiting deletion has a blank profile picture displaying the generic female silhouette. It bears my name but lacks any additional details, friends, or content. Could a Facebook technician assist in deleting these accounts? Please let me know if additional information is required. Thank you.