Not sure the most appropriate place to report this issue, but I need help ASAP!**PLEASE...

GetHuman1355948's customer service issue with Facebook from October 2018

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The issue in GetHuman1355948's own words
Not sure the most appropriate place to report this issue, but I need help ASAP!**PLEASE PLEASE PLEASE do not delete my kids' Facebook accounts!!! I am the mother of "Lily Belle Kemberling" and "James Kemberling" (my name is Andi Kemberling - *****@***.com) and I manage their accounts, they do not have access to them. I have been uploading content to these accounts since they were born, and I do not want to lose the accounts ******** It seems they have been flagged for deletion (on October **nd and **st) - I am not able to login because it says I need to confirm identity, but then I click "cancel deletion" and it says something went wrong and disconnects. I have birth certificates for them showing their names, but they are only * and *. Like I said, these are not their accounts, they are mine but I want to be able to tag them, not lose any content, and control their friend list so I am only sharing their stuff to family, so I need their pages to remain intact!! Please help! I am using Facebook for Android, but I have access to a desktop as well. Thanks!*Andi Kemberling
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Facebook

Customer service issue
Reported by GetHuman1355948
Oct 16th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1355948 started working on this issue
Oct 16th 5:54pm