I tried to sign in to messenger on my computer (I have it on my phone) and it wouldn't...

GetHuman1350853's customer service issue with Facebook from October 2018

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The issue in GetHuman1350853's own words
I tried to sign in to messenger on my computer (I have it on my phone) and it wouldn't work even if i changed it through my phone and wrote it on my computer exactly. I sent myself a message by phone number to change the password. I received it, changed it and signed in and it brought me to another person's account but it was under my phone number and I now have complete control since I changed the password on what I thought was my account. I went in to messenger and it was all of his personal messages and none of mine which are still on my phone, completely separate. It seems that this person made an account under my phone number. I am very confused and worried about this problem.
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Facebook

Customer service issue
Reported by GetHuman1350853
Oct 15th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 178769 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1350853 started working on this issue
Oct 15th 9:00pm