I tried to sign in to messenger on my computer (I have it on my phone) and it wouldn't...

GetHuman1350853's customer service issue with Facebook from October 2018

178769 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1350853's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1350853's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1350853 will want to follow the link below to head to their help center. We will check on GetHuman1350853 later to make sure it's all set or try to help escalate.
The issue in GetHuman1350853's own words
I tried to sign in to messenger on my computer (I have it on my phone) and it wouldn't work even if i changed it through my phone and wrote it on my computer exactly. I sent myself a message by phone number to change the password. I received it, changed it and signed in and it brought me to another person's account but it was under my phone number and I now have complete control since I changed the password on what I thought was my account. I went in to messenger and it was all of his personal messages and none of mine which are still on my phone, completely separate. It seems that this person made an account under my phone number. I am very confused and worried about this problem.
GetHuman1350853 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1350853 fixed the problem
We are waiting for GetHuman1350853 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1350853 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1350853
Oct 15th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 178769 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1350853 started working on this issue
Oct 15th 9:00pm