My messenger account is being hacked and I went on Facebook yesterday Sunday ******** a...

GetHuman1349297's customer service issue with Facebook from October 2018

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GetHuman1349297's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1349297 will want to follow the link below to head to their help center. We will check on GetHuman1349297 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1349297 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1349297's own words
My messenger account is being hacked and I went on Facebook yesterday Sunday ******** at approximately *:**pm and I was trying to send a message that the messages from messenger wasn't me and then it said my session had expired and it logged me off, I never log off so when I tried to log back on my password was incorrect. I don't understand how that happened so I changed my password, I went through the steps and I got to the final step and they said my new password needed to be authentication and I would receive a code by text and it never comes.*Please let me know what is going on
GetHuman1349297 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1349297
Oct 15th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1349297 started working on this issue
Oct 15th 5:48pm