I sent $ to a friend who couldn't accept it. She sent it back to me but my card was can...

GetHuman1344237's customer service issue with Facebook from October 2018

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Help with my Facebook issue
GetHuman1344237's next move: go to the Facebook help center.
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The issue in GetHuman1344237's own words
Help a friend financially ... I sent $ to a friend who couldn't accept it. She sent it back to me but my card was cancelled. So, it's in limbo. I entered a new card so the $ can be applied to it but I haven't heard anything. .... I really need this. I don't have $ for groceries.. I need FB to apply the money to the new card on my account. It's a very simple process.
It's really important to get the money back. I was always a little fearful of messenger and now I know why.
Please just correct the transaction and refund the money
I have been a FB customer since **** and have never had a problem.
Several messages to the support team
I have an issue with Facebook too
How GetHuman1344237 fixed the problem
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Customer service issue
Reported by GetHuman1344237
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 177513 others
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Timeline
GetHuman1344237 started working on this issue
Oct 14th 7:55pm
GetHuman1344237 shared this issue with friends on Facebook
Oct 14th 7:59pm
GetHuman1344237 shared this issue with followers on Twitter
Oct 14th 7:59pm
GetHuman1344237 shared this issue with your circles on Google+
Oct 14th 8:00pm