My deceased sons account was removed Damian Kemp. We were not given the option to get h...

GetHuman-stkemp's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman-stkemp's own words
My deceased sons account was removed Damian Kemp. We were not given the option to get his photos off or to memorialize his profile. I have only just recieved his death Certificate. My name is Tammy Kemp I want to memorilze my son as he was so young. I am his sole caregiver and no one had authority to remove it. Why has it gone. Even his private messages to me have gone but not my messages to him. What has happened? Please help. Looking at his Facebook was the only think keeping me above water. He left me so young and Im not dealing with his loss. Please contact me asap
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Customer service issue
Reported by GetHuman-stkemp
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 177000 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-stkemp started working on this issue
Oct 14th 7:45am
GetHuman-stkemp indicated the issue is not fixed yet.
Oct 15th 8:05am