I accidentally hacked somebody’s account. They have the same phone number as I do and I...

GetHuman-claploun's customer service issue with Facebook from October 2018

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GetHuman-claploun's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-claploun will want to follow the link below to head to their help center. We will check on GetHuman-claploun later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-claploun may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-claploun's own words
I accidentally hacked somebody’s account. They have the same phone number as I do and I was trying to log on to messenger and I couldn’t remember my password so I automatically said change my password and they sent the password to MY phone and it ended up being somebody else’s and I can’t contact her because her number is literally mine. Help. I feel awful. I was able to log in to mine but messed up hers.
GetHuman-claploun did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-claploun
Oct 14th, 2018 - 2 mons ago
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GetHuman-claploun started working on this issue
Oct 14th 5:45am