Can't login to my Facebook page after my great granddaughter messed up my phone. * attempt to get back to it says wrong password. How can I get to the page with the * security questions so I can answer them? Won't this help me get back to my original fb page. I've tried phone number also please help me!

GetHuman-gnews's customer service issue with Facebook from October 2018

3 views
 | 
176819 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-gnews's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gnews's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gnews will want to follow the link below to head to their help center. We will check on GetHuman-gnews later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-gnews may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-gnews's own words
I was logged out of my Facebook account by my great-granddaughter when I tried to get back into it using my password it was denied * * so I need to get back into my Facebook account Geraldine Newsome Waters. I started a new account but I have a lot of information in my old one can you help me recover my original account thank you!
GetHuman-gnews did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-gnews fixed the problem
We are waiting for GetHuman-gnews to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-gnews fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-gnews
Oct 14th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 176819 others
0 customers following this
Follow this issue to see how it gets fixed