I got hacked w virus or something when I tried to watch a video sent to me * days ago o...

GetHuman1337776's customer service issue with Facebook from October 2018

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GetHuman1337776's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1337776 will want to follow the link below to head to their help center. We will check on GetHuman1337776 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1337776's own words
I got hacked w virus or something when I tried to watch a video sent to me * days ago on messenger- it’s said this is you Bianca Petitto from Larry labadie-then it automatically logged me out— I don’t know my login password- I never used it since I was automatically logged in—- then it tried to reset password by giving me an sms text- but for some reason it’s not sending It to my sprint Cell I’ve had for ** years same number- ***-***-****—— I’ve belonged to fb for ****
GetHuman1337776 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1337776
Oct 13th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 176124 others
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Timeline
GetHuman1337776 started working on this issue
Oct 13th 1:00pm