Can not get into my account. Had to get a new phone. When I tried to log in I apparentl...

GetHuman1337647's customer service issue with Facebook from October 2018

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The issue in GetHuman1337647's own words
Can not get into my account. Had to get a new phone. When I tried to log in I apparently could not remember my password. I have two factor authentication and there is a spot for a code input from the generator. But unfortunately I can not find the code generator. So it said it would send me an sms with a code. Never received the sms. Been * days waiting. Also I do not have a phone number set up on my account. So I pressed the government ID photo. I submitted it. Then I pressed the hand written code option and submitted that photo as well. Still no response. Still can’t access my account
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Customer service issue
Reported by GetHuman1337647
Oct 13th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1337647 started working on this issue
Oct 13th, 2018 12:24pm