I received several messages from friends telling me my account was hacked. I went to my...

GetHuman-hkindera's customer service issue with Facebook from October 2018

175549 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-hkindera's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hkindera's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hkindera will want to follow the link below to head to their help center. We will check on GetHuman-hkindera later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hkindera may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hkindera's own words
I received several messages from friends telling me my account was hacked. I went to my settings and changed my password, when asked did I want to log out of all devices I clicked yes. Now when I try to log into my account it tells me a SMS message has been sent. I do not a phone number associated with my account, only an email address, therefore I am not receiving the Code Generator. If you could please help me out this will be greatly appreciate.
GetHuman-hkindera did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hkindera fixed the problem
We are waiting for GetHuman-hkindera to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-hkindera fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-hkindera
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 175549 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-hkindera started working on this issue
Oct 12th 10:45pm