I received several messages from friends telling me my account was hacked. I went to my...

GetHuman-hkindera's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman-hkindera's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hkindera will want to follow the link below to head to their help center. We will check on GetHuman-hkindera later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hkindera may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hkindera's own words
I received several messages from friends telling me my account was hacked. I went to my settings and changed my password, when asked did I want to log out of all devices I clicked yes. Now when I try to log into my account it tells me a SMS message has been sent. I do not a phone number associated with my account, only an email address, therefore I am not receiving the Code Generator. If you could please help me out this will be greatly appreciate.
GetHuman-hkindera did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-hkindera
Oct 12th, 2018 - 8d ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman-hkindera started working on this issue
Oct 12th 10:45pm