I have Facebook on my I pad. My e mail address that is for my Facebook also was hacked...
GetHuman-joannjgo's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-joannjgo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-joannjgo's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joannjgo will want to follow the link below to head to their help center. We will check on GetHuman-joannjgo later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-joannjgo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-joannjgo's own words
I have Facebook on my I pad. My e mail address that is for my Facebook also was hacked. So I changed my e mail address. I Want to change my FB password and it says if you forgot your pass word and I did, we will send you a code in your e mail. Well the email they have is my old one that I already changed so they couldn’t put a code into my e mail help
GetHuman-joannjgo did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-joannjgo fixed the problem
We are waiting for GetHuman-joannjgo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.