Someone has hacked the account and after going through suggested steps it shows they ar...

GetHuman-rnbackus's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman-rnbackus's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rnbackus will want to follow the link below to head to their help center. We will check on GetHuman-rnbackus later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rnbackus may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rnbackus's own words
Someone has hacked the account and after going through suggested steps it shows they are still connected to my account. I have changed my password and don’t know what to do. Please help.
GetHuman-rnbackus did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-rnbackus
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Timeline
GetHuman-rnbackus started working on this issue
Oct 12th 3:42pm