My name is liesl shepley, someone hacked and copied my account and is still using my pr...

GetHuman-ljshep's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ljshep's own words
My name is liesl shepley, someone hacked and copied my account and is still using my profile since approx ****. Friends told me they started messenger through Facebook and are using my profile with name and photo of my mother and I. I disabled my Facebook account in approx **** thinking it would do the same to whoever copied my Facebook. I am on messenger but with no photo. I would like Facebook to delete both accounts, Facebook and the connected messenger. Thanks
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Facebook

Customer service issue
Reported by GetHuman-ljshep
Oct 12th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 174816 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ljshep started working on this issue
Oct 12th 1:17am
GetHuman-ljshep shared this issue with friends on Facebook
Oct 12th 1:22am
GetHuman-ljshep confirmed the issue is fixed. Hooray!
Oct 12th 1:28am