My Facebook Account was Hacked using an old hotmail address. I have tried resetting and...

GetHuman1322859's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1322859's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1322859 will want to follow the link below to head to their help center. We will check on GetHuman1322859 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1322859 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1322859's own words
My Facebook Account was Hacked using an old hotmail address. I have tried resetting and now I have lost complete access. My account profile was changed to a graphic bloody person and the name and language was changed to Arabic. Please help! This person has removed a months worth of posts and has full control of my profile. I have had friends report the page but I don*t know that Facebook is doing something about it. I need some confirmation that FB is working on this. My original profile name is Crystal Diaz. This is distressing. Please help.
GetHuman1322859 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1322859
Oct 12th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1322859 started working on this issue
Oct 12th, 2018 12:25am