Please help me. My account froze and somehow I think I opened a new account or it might...

GetHuman1322562's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1322562's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1322562 will want to follow the link below to head to their help center. We will check on GetHuman1322562 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1322562 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1322562's own words
Please help me. My account froze and somehow I think I opened a new account or it might be a hacked account. I don't know. But I really want to get my old facebook account and messenger onto my phone. It does work on my laptop. But I cant remove this new one on my phone.*Through Facebook and messenger I am able to stay close to my family and friends. ***-***-*****Thank you. *Lois Kriegh*P.S. It also uses an old account.*(K*****@***.com)*my new email is K*****@***.com
GetHuman1322562 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1322562
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 174704 others
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Timeline
GetHuman1322562 started working on this issue
Oct 11th 11:25pm