My Facebook account has been hacked. I tried to change my password but couldn’t remembe...

GetHuman-roov's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman-roov's own words
My Facebook account has been hacked. I tried to change my password but couldn’t remember it. That’s when the trouble started. Facebook keeps on sending me a code to my phone and I’m not receiving it. The hacker is getting the code because they have removed my phone number from my account. I can’t get past there ‘help’ point because they don’t give you any other options to choose from. Looks like I won’t be using Facebook anymore. And I’m getting no help from them!
GetHuman-roov did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-roov
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 174696 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-roov started working on this issue
Oct 11th 11:21pm
GetHuman-roov indicated the issue is not fixed yet.
Oct 13th 12:43am