Hello*One of my friend has a problem to login on his facebook account because it looks...

GetHuman1321612's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1321612's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1321612 will want to follow the link below to head to their help center. We will check on GetHuman1321612 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1321612 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1321612's own words
Hello*One of my friend has a problem to login on his facebook account because it looks like someone break into his profile. He changed the password on e-mail but when he tries login with the new password facebook wants confirmation by mobile number, however he doesn't receive any message on his phone. Could you give me any advise how to resolve this problem . Please contact me as soon as possible.*Thank you in advance for your answer .
GetHuman1321612 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1321612
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 174528 others
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Timeline
GetHuman1321612 started working on this issue
Oct 11th 8:50pm