I changed my password. I didn't log on for a few months after and then I forgot the pas...

GetHuman1320842's customer service issue with Facebook from October 2018

2 views
 | 
174395 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1320842's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1320842's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1320842 will want to follow the link below to head to their help center. We will check on GetHuman1320842 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1320842 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1320842's own words
I changed my password. I didn't log on for a few months after and then I forgot the password completely. I don't have access to the old emails and phone numbers on the account. I have trusted contacts but i don't have their phone numbers. I can't get in contact with them. I have sent multiple messages to Facebook explaining my issue. I thought i was sending emails to there help center. I never received a response and am still trying to log into my account.
GetHuman1320842 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1320842 fixed the problem
We are waiting for GetHuman1320842 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1320842 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1320842
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 174395 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1320842 started working on this issue
Oct 11th 7:01pm