Hello I'm Mechelle Burris.*My phone was lost or stolen about * week's ago.*I got new ph...

GetHuman1319551's customer service issue with Facebook from October 2018

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The issue in GetHuman1319551's own words
Hello I'm Mechelle Burris.*My phone was lost or stolen about * week's ago.*I got new phone but can't get access to my old Facebook account.*Don't have passcode and it doesn't have my updated information on it like my current phone number or email.*I didn't put the information on my account but it didn't change from old to new.I don't want to have a new account I want my old one back.The Facebook app was on my old phone but won't allow it on my new phone.please help and thanks Mechelle..
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Customer service issue
Reported by GetHuman1319551
Oct 11th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1319551 started working on this issue
Oct 11th, 2018 4:04pm