I am being told that my email does not exist. I'm trying to recover my hacked main acco...

GetHuman-merosita's customer service issue with Facebook from October 2018

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The issue in GetHuman-merosita's own words
I am being told that my email does not exist. I'm trying to recover my hacked main account. Apparently the hacker changed my email to his*hers since every time I get a code number my email never shows up. Instead code is being sent to only one email listed, the hacker's. Their email shows as this:*e.......d@g..... .us*My email is:******@***.com *Now I have two accounts, my main one with my picture, and the other extra account is one with my Yorky dog pictured on the profile. * I need to recover my main account since I have several friends since I started it on ****. I have treasured photos and videos. Please assist me in recovering it.*Mary Esther Rositas
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Customer service issue
Reported by GetHuman-merosita
Oct 11th, 2018 - 3 mons ago
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GetHuman-merosita started working on this issue
Oct 11th, 2018 8:44am
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Oct 11th, 2018 8:44am