I am a social media manager in Margate, South Africa and the bar I am employed to work...

GetHuman-bcopywr's customer service issue with Facebook from October 2018

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The issue in GetHuman-bcopywr's own words
I am a social media manager in Margate, South Africa and the bar I am employed to work with has an old Facebook page and group created by the previous owner but he refuses to give me or the new owners admin rights or even moderator roles so we can post on the page. The page is stagnant and has not had content go up in months, the new owner of the bar and myself are the only people who are posting on the group as well but the old owner has to approve all the posts before they are published to the group which basically never happens. Please delete the Facebook page https:**www.facebook.com*executivecarwashandpub* **I will provide any and all documents needed to prove that the admin Pierre Venter has sold the business and that we are legally the new owners and have been for nearly a year now. We have a new Facebook page and social media profiles that have daily content going up and this other page is interfering with our marketing. December season is coming up and in a small tourism driven town it is imperative that we get this sorted out as soon as possible. We are dealing with a very spiteful old owner and we have tried every single means to get him to cooperate with us and having Facebook intervene by deleting the page is literally the only way forward. I'm sure the Facebook community does not want a dead page on it with no content ever going up anymore so we all benefit. The admin, Pierre, does not have any interest of ever reusing the page or ever putting content up ever again so please just delete the page and we as the new owners promise to always stick to the Facebook rules and regulations, as mentioned, the new owners have even hired a social media manager to help them rectify this frustrating situation and to make sure all social media marketing is done correctly and ethically. **Please let me know what documents I need to provide to prove Pierre Venter legally sold the business and it is now being run by new owners. We have invoices with the new owners names, we have business registration documents, I can even do a video walk through of the bar to show that it is open and running and that the people sitting in the office are the new owners on all the legal documents. **Thank you for listening to our issue and we trust we have explained the situation to your satisfaction.
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Customer service issue
Reported by GetHuman-bcopywr
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-bcopywr started working on this issue
Oct 11th 5:03am
GetHuman-bcopywr shared this issue with others over email
Oct 11th 5:04am