Someone has hacked my account and changed my email address. I tried using your hacked...
GetHuman1316631's customer service issue with Facebook from October 2018
Help with my Facebook issue
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GetHuman1316631's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1316631 will want to follow the link below to head to their help center. We will check on GetHuman1316631 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1316631 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1316631's own words
Someone has hacked my account and changed my email address. I tried using your hacked help information through your help page which I never get the information especially when I see an email address that is not mine. I put in my actual email address twice per your information, but I do not get an email and I see that hacker's email address. I need my account recovered so I can use it and lock it back down again.
GetHuman1316631 did not yet indicate what Facebook should do to make this right.
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