My fb account was hacked on ******* and an imposter account started sending friend requ...

GetHuman1309479's customer service issue with Facebook from October 2018

3 views
 | 
172924 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1309479's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1309479 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1309479's own words
My fb account was hacked on ******* and an imposter account started sending friend requests. I reported it and a friend, trying to be helpful, also reported that my (REAL) account was an imposter. fb closed down my real account and I went to the link ("if you think this is a mistake, contact us here"). Initially, they responded and told me to send ID. I did, but have had no response since. This is very disturbing since I sent them my sensitive information. I have returned to that thread and attempted to contact them every day since. No response.*I would like to get my account re-opened.
GetHuman1309479 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1309479 fixed the problem
We are waiting for GetHuman1309479 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1309479 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1309479
Oct 10th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 172924 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1309479 started working on this issue
Oct 10th 3:51pm