My fb account was hacked on ******* and an imposter account started sending friend requ...

GetHuman1309479's customer service issue with Facebook from October 2018

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The issue in GetHuman1309479's own words
My fb account was hacked on ******* and an imposter account started sending friend requests. I reported it and a friend, trying to be helpful, also reported that my (REAL) account was an imposter. fb closed down my real account and I went to the link ("if you think this is a mistake, contact us here"). Initially, they responded and told me to send ID. I did, but have had no response since. This is very disturbing since I sent them my sensitive information. I have returned to that thread and attempted to contact them every day since. No response.*I would like to get my account re-opened.
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Customer service issue
Reported by GetHuman1309479
Oct 10th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 172924 others
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GetHuman1309479 started working on this issue
Oct 10th, 2018 3:51pm