My account was hacked and Facebook blocked me from using my account when I tried to use...

GetHuman-hillarym's customer service issue with Facebook from October 2018

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Help with my Facebook issue
GetHuman-hillarym's next move: try the Facebook help center again.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hillarym's own words
My account was hacked and Facebook blocked me from using my account when I tried to use it. Apparently messages were sent on my Facebook messenger that I was unaware of and they put me in “Facebook jail”... I did not send any messages and I need my account back. I shouldn’t be punished for something I didn’t do. My account is*was hacked. Please help.
GetHuman-hillarym did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-hillarym
Oct 4th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-hillarym started working on this issue
Oct 4th, 2018 9:44pm
GetHuman-hillarym indicated the issue is not fixed yet.
Oct 4th, 2018 9:44pm