My account was hacked and Facebook blocked me from using my account when I tried to use...

GetHuman-hillarym's customer service issue with Facebook from October 2018

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Help with my Facebook issue
GetHuman-hillarym's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hillarym will want to follow the link below to head to their help center. We will check on GetHuman-hillarym later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hillarym's own words
My account was hacked and Facebook blocked me from using my account when I tried to use it. Apparently messages were sent on my Facebook messenger that I was unaware of and they put me in “Facebook jail”... I did not send any messages and I need my account back. I shouldn’t be punished for something I didn’t do. My account is*was hacked. Please help.
GetHuman-hillarym did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-hillarym
Oct 4th, 2018 - a yr ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hillarym started working on this issue
Oct 4th, 2018 9:44pm
GetHuman-hillarym indicated the issue is not fixed yet.
Oct 4th, 2018 9:44pm