I tried to login to my account but it wasn’t letting me log in. I received a notice a c...
GetHuman-juanland's customer service issue with Facebook from October 2018
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-juanland's own words
I tried to login to my account but it wasn’t letting me log in. I received a notice a couple of days ago that there was an attenmpted login by someone other than me, and I changed my password. When I tried entering my password today, it said I was using my old password, which I wasn’t. Now I can’t recover my password because somehow my account is no longer connected to my phone number or my email, it’s only connected to my old email that I have no way of getting access to.
GetHuman-juanland did not yet indicate what Facebook should do to make this right.
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