Logged out, by FB security. When I tried to log on, I was unable to do so. When I lear...

GetHuman-icew's customer service issue with Facebook from September 2018

6 views | 158001 similar | 0 following
Help with my Facebook issue
GetHuman-icew's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-icew will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-icew can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-icew may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-icew's own words
Logged out, by FB security. When I tried to log on, I was unable to do so. When I learned FB had detected a breach, I attempted to locate my account via the email I used when setting it up. That email: *****@***.com The account is in the name of Thomas Phillips. (My legal middle name* I'm using it for FB only). This is a secondary address for me. *My primary email is *****@***.com. *The contact phone * for both emails is: * *** *** *****Both email addresses were requested in my legal first & last names: Keith Phillips.*When I query FB using either of these addresses, I am informed neither can be located!*When I ask FB to find my account, under the name of Thomas Phillips, I am told "Still searching..."*A friend accessed my FB page this afternoon (*-**-**).*How do I find and log on to my only FB account, page? How do*can I recover the account?

GetHuman-icew did not yet indicate what Facebook should do to make this right.

How GetHuman-icew fixed the problem

We are waiting for GetHuman-icew to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-icew fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-icew
Sep 29th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 158001 others
0 customers following this


GetHuman-icew started working on this issue
Sep 29th, 2018 2:30am
GetHuman-icew shared this issue with friends on Facebook
Sep 29th, 2018 2:30am

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians