Logged out, by FB security. When I tried to log on, I was unable to do so. When I lear...

GetHuman-icew's customer service issue with Facebook from September 2018

6 views | 158001 similar | 0 following
Help with my Facebook issue
GetHuman-icew's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-icew will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-icew can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-icew's own words
Logged out, by FB security. When I tried to log on, I was unable to do so. When I learned FB had detected a breach, I attempted to locate my account via the email I used when setting it up. That email: *****@***.com The account is in the name of Thomas Phillips. (My legal middle name* I'm using it for FB only). This is a secondary address for me. *My primary email is *****@***.com. *The contact phone * for both emails is: * *** *** *****Both email addresses were requested in my legal first & last names: Keith Phillips.*When I query FB using either of these addresses, I am informed neither can be located!*When I ask FB to find my account, under the name of Thomas Phillips, I am told "Still searching..."*A friend accessed my FB page this afternoon (*-**-**).*How do I find and log on to my only FB account, page? How do*can I recover the account?

GetHuman-icew did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-icew
Sep 29th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 158001 others
0 customers following this

Timeline

GetHuman-icew started working on this issue
Sep 29th, 2018 2:30am
GetHuman-icew shared this issue with friends on Facebook
Sep 29th, 2018 2:30am

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